services and amenities
We provide a wide range of services and amenities as outlined below. If there is anything that you feel would improve the services provided, please do not hesitate to let us know.
People living in the home will be encouraged to eat their meals in the dining rooms to socialise, but are welcome to eat in their rooms if they prefer and if risk assessments identify that it is safe. Our menu's cater for most individual likes and dislikes, dietary & cultural requirements. These individual needs can be discussed at any time with the Manager or the Chef.
Further drinks and snacks are available on request throughout the day and night.
The services of a local GP practice have been engaged, but people living in the home are more than welcome to retain the GP of their choice if he/she is willing to travel to the care centre.
Ashton Lodge offers a full laundry service for people living in the centre. We ask that all clothing is machine washable above 60 degrees and that it is clearly marked prior to admission. We have found that name labels which are sewn on are much better and help reduce clothing that goes astray. We would ask that all clothing brought in after admission will be entered onto the property list. Please speak to the nurse in charge of the unit, when any new clothes are brought in for people living in the home.
We have employed an activities co-ordinator who will provide a wide range of activities. A weekly programme of activities is displayed throughout the care home. This programme has been devised after close discussions with people living in the home. If you have any suggestions or would like to get involved in both group or individual activities, please do not hesitate to speak to them.
We try to meet all religious and spiritual needs and regular visits are made by various ministers. We encourage a multi-denominational atmosphere where people living in the home and their relatives are free to express their spirituality.
The following services are available at most of our homes.
Hairdressing - Our Hairdresser will visit on a weekly basis initially, this will build up to cater for the requirements of the people living in the centre.
Optician - Optical services are available from our visiting Optician, these will be organised on a regular basis and where necessary.
Dentist - Dental visits will be arranged on a regular basis.
Chiropody - A private Chiropodist visits regularly. An NHS assessment may be available for you if you have a specific requirement e.g. diabetes.
Newspapers - These can be ordered and delivered daily
Fire, Health and Safety
Fire instructions are placed at each alarm system panel and by the lifts. We would ask that all visitors make themselves familiar with them. We would also ask that ALL visitors complete the Visitors Book on arrival and departure, so that staff are aware at all times of who is in the building in the event of a fire.
The fire alarms are tested on a weekly basis and the date and time will be displayed in the reception area. If the fire alarm should sound at any other time please report to the nurses’ station and await further instructions.
We operate an open door visiting policy. We encourage involvement from all our friends and families. All suggestions and comments are most welcome. If any person living in the home, relative or visitor has any comments or wishes to raise any issues, the manager will be happy to discuss them. To aid this process we will hold relatives meetings on a regular basis. In the interest of security for all the people who live in the home and staff everyone will be required to ring the doorbell to gain entry to Ashton Lodge and sign into the visitors register.
We are registered and inspected by The Care Quality Commission. These inspections will be either announced or unannounced. We will also be regularly inspected by the Community Pharmacist, Fire Service, Environmental Health Officers, Health & Safety Executives, Placement Officers and Care Managers. Regular audits are undertaken by company personnel to monitor standards of care, appropriate record keeping and the facilities. It is our intention to seek the views of people living in the home, their relatives and other stakeholders. The manager will hold regular relative meetings and the activity co-ordinator will hold regular meetings with people living in the home.