Ravenscourt Care Home
Ravenscourt is a 70-bedroom purpose built home providing care for those with nursing and dementia needs, whilst also accommodating those who require residential, respite and palliative care needs.
The home is situated in a quiet residential area, with good transport links and Hornchurch Village being a short stroll away.
Our team of qualified and friendly staff focus on the individual needs of each resident, delivering 24-hour care in a warm and welcoming environment. Our committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
Our bedrooms are designed to give privacy and independence, all bedrooms have ensuite facilities and residents are encouraged to bring personal possessions to personalise their rooms. We welcome visits from friends and family and the home operates an open-door visiting policy.
Our resident chef cooks our meals on site to ensure we deliver high quality and fresh menus every day. We also have on site laundry facilities.
The home has various places to relax in such as communal and quiet lounges, as well as a cinema room and hair salon. The garden areas offer relaxation during the warmer weather and raised planters enable residents to be involved in planting and garden projects.
Our dedicated Activity Co-ordinators provide a programme of meaningful activities which include regular outings, live entertainment, bingo, pet therapy and much more. Residents are encouraged to maintain hobbies and interests and also try new experiences.We welcome any comments, ideas and suggestions that we can use to make our homes an even better place to live.
Ravenscourt Care Home
111/113 Station Lane
Hornchurch RM12 6HT
Specialist Care Categories
Motor Neurone Disease
Other Care Provided
Own GP if required
Separate Specialist Dementia Care Unit
Close to Local shops
Gardens for residents
Near Public Transport
Own Furniture if required
Phone Point in own room/Mobile
Residents Internet Access
Smoking not permitted
Television point in own room
We provide a wide range of services and amenities as outlined below. If there is anything that you feel would improve the services provided, please do not hesitate to let us know.
People living in the home will be encouraged to eat their meals in the dining rooms to socialise, but are welcome to eat in their rooms if they prefer and if risk assessments identify that it is safe. Our menu’s cater for most individual likes and dislikes, dietary & cultural requirements. These individual needs can be discussed at any time with the Manager or the Chef.
Further drinks and snacks are available on request throughout the day and night.
The services of a local GP practice have been engaged, but people living in the home are more than welcome to retain the GP of their choice if he/she is willing to travel to the care centre.
Ashton Lodge offers a full laundry service for people living in the centre. We ask that all clothing is machine washable above 60 degrees and that it is clearly marked prior to admission. We have found that name labels which are sewn on are much better and help reduce clothing that goes astray. We would ask that all clothing brought in after admission will be entered onto the property list. Please speak to the nurse in charge of the unit, when any new clothes are brought in for people living in the home.
We have employed an activities co-ordinator who will provide a wide range of activities. A weekly programme of activities is displayed throughout the care home. This programme has been devised after close discussions with people living in the home. If you have any suggestions or would like to get involved in both group or individual activities, please do not hesitate to speak to them.
We try to meet all religious and spiritual needs and regular visits are made by various ministers. We encourage a multi-denominational atmosphere where people living in the home and their relatives are free to express their spirituality.
The following services are available at most of our homes.
Hairdressing – Our Hairdresser will visit on a weekly basis initially, this will build up to cater for the requirements of the people living in the centre.
Optician – Optical services are available from our visiting Optician, these will be organised on a regular basis and where necessary.
Dentist – Dental visits will be arranged on a regular basis.
Chiropody – A private Chiropodist visits regularly. An NHS assessment may be available for you if you have a specific requirement e.g. diabetes.
Newspapers – These can be ordered and delivered daily
Fire, Health and Safety
Fire instructions are placed at each alarm system panel and by the lifts. We would ask that all visitors make themselves familiar with them. We would also ask that ALL visitors complete the Visitors Book on arrival and departure, so that staff are aware at all times of who is in the building in the event of a fire.
The fire alarms are tested on a weekly basis and the date and time will be displayed in the reception area. If the fire alarm should sound at any other time please report to the nurses’ station and await further instructions.
We operate an open door visiting policy. We encourage involvement from all our friends and families. All suggestions and comments are most welcome. If any person living in the home, relative or visitor has any comments or wishes to raise any issues, the manager will be happy to discuss them. To aid this process we will hold relatives meetings on a regular basis. In the interest of security for all the people who live in the home and staff everyone will be required to ring the doorbell to gain entry to Ashton Lodge and sign into the visitors register.
We are registered and inspected by The Care Quality Commission. These inspections will be either announced or unannounced. We will also be regularly inspected by the Community Pharmacist, Fire Service, Environmental Health Officers, Health & Safety Executives, Placement Officers and Care Managers. Regular audits are undertaken by company personnel to monitor standards of care, appropriate record keeping and the facilities. It is our intention to seek the views of people living in the home, their relatives and other stakeholders. The manager will hold regular relative meetings and the activity co-ordinator will hold regular meetings with people living in the home.
At all our homes a continuous staff training programme is implemented, to ensure that extremely high standards are maintained in line with the latest developments in care practices.
The administrator is responsible for all of the administrative duties within the centre. If you have any financial queries the administrator will be happy to assist you with them. The administrator will send out the invoices and take responsibility for arranging and monitoring people’s personal allowances. Please feel free to contact them regarding any financial queries.
Qualified Nursing Team
Our team of qualified nurses will be led by the assistant manager. As part of the admission process they will discuss with the person involved and their next of kin, (if wanted or needed) the plan of care. This will ensure that the care received has been agreed by all parties. Any changes to this agreed plan of care, will be discussed with the person themselves and next of kin.
The Care Staff
All our care assistants follow a structured induction and foundation programme, which meets the Skills for Care requirements. Many of our care assistants have previous experience of working in the care field. The care assistants work alongside and under the guidance of the trained staff. We aim to employ care staff trained to National Vocational Qualification (NVQ) in care, but where this is not possible we will endeavour to train them as soon as possible, to achieve at least 50% of the staff group with NVQ level 2, with further opportunities to develop personally and professionally.
The Kitchen Staff
Our head chef works five days a week, on their days off our second chef will be on duty. If you have any suggestions or ideas regarding the menu’s, please do not hesitate to discuss them with the chef or manager who will be happy to answer your questions.
We have employed a full time activity co-ordinator who is responsible for organising group and individual sessions, based upon meaningful activities and promoting people’s feeling of well-being and individual choice.
The activity co-ordinator will meet every person moving into the centre and spend time finding out as much as possible about their aims and aspirations, as well as what interests them, so that the programme is personalised. All of the staff recognise that providing something to look forward to and engage in is not just the responsibility of the activity co-ordinator, but everyone’s concern so that we can provide a happy and positive atmosphere. Our staffing levels will always allow for some spontaneous social care and trips out.
We also encourage people to continue being part of their community and so regularly arrange trips out into the local town. Entertainers will also be coming into the centre to provide musical and singing sessions.
Other Members of the Team
Our maintenance person will be responsible for carrying out maintenance and general repairs of the building. They will be very happy to help you personalise your room.
Our laundry/domestic staff are responsible for the day to day cleaning of resident’s clothes and to ensure that their accommodation and the communal areas are kept clean and tidy.
Although all members of staff have a role within the care centre, we place a very strong emphasis on teamwork.